CIU Services
Our Claims Investigation Unit, or CIU, works to gather information for any variety of reported claims including, but not limited to, workers' compensation, auto liability, homeowners’ liability, and theft. We do this by conducting a variety of tasks including scene investigations, locus investigations, securing photos, obtaining statements, conducting wellness checks, and securing documents. Our thorough investigations gather evidence that can be essential in assessing a claim. This team of dedicated managers are eager and willing to complete any task to assist in the claims process.
Residency Check
Make contact with the resident at the provided address to verify that they live there and verify their contact information , speak with neighbors by conducting a neighborhood canvass.
Activity Check
Discreet - no contact with claimant/resident of the provided address. Conduct a neighborhood canvass to determine if they know of the subject and activity level. Obtain video if any activity is observed.
Alive and Well
Schedule a visit with the claimant or claimant’s attorney, complete questionnaire, obtain photo of claimant, house and neighborhood.
Widow Check
Schedule a visit with the widow receiving death benefits for deceased spouse by contacting the widow or widow’s attorney, obtain signed widow affidavit, complete questionnaire, obtain photo of widow, house and neighborhood.
Dependent Check
Meet with guardian of dependents receiving death benefits from deceased parent, schedule with guardian or attorney, verify dependent’s age/ grade, obtain dependent’s class schedule or proof of enrollment, complete questionnaire, obtain photo of dependent with guardian’s permission.
Recorded Statement
Obtain a recorded statement from insured, claimant, 3rd party, witness, etc. Can be done in-person or over the phone/zoom. Statements can be summarized or transcribed.
Scene Canvass for Witness
Canvass a loss location for any witnesses to the accident by approaching all surrounding residences and businesses to inquire. Obtain statements from any located witnesses.
Scene Canvass for Video
Canvass a loss location for any surveillance video of the accident by visiting all surrounding locations with exterior cameras to inquire. Obtain a copy of the footage if located.
Accident Scene Photos / Diagram
Using police report, visit exact loss location. Obtain photos from the vantage point of each driver. Provide/photograph type of roadway, speed limit signs, construction in the area, lighting, traffic lights, etc. Conduct light sequencing upon request by obtaining video of traffic lights full cycle from all four cardinal direction.
Document Signatures
Obtain subject’s signature on supplemental agreements, serve subpoenas, affidavits (notarize), and medical authorizations.
Trial/Mediation
Attend proceedings and provide detailed notes and attendance. We do not participate in negotiations.
Investigation
Theft, Property Damage, Worker’s comp, slip and fall, injury by obtaining statements from claimants, employers, and witnesses, scene photos and measurements, surveillance video and police documents/incident reports.
Tag Checks
In person visit to the DMV to obtain registration and insurance information.